Frequently Asked Questions
Everything you need to know about your So Good BB experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused beauty products. To maintain hygiene standards, we cannot accept returns on products that have been opened or tested.
Are your beauty products cruelty-free?
At So Good BB, we prioritize ethical sourcing. The majority of our brands are 100% cruelty-free. Please check the individual product descriptions for specific certification details.
How can I track my order?
Once your order is shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I change or cancel my order after it's placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer support team.